HR Knowledge

  • Field Service Technician

    Job Locations US-MA-Norwood
    Job ID
    2019-1412
    # of Openings
    2
    Category
    Technician
  • Overview

    ADMET is a leading global manufacturer of innovative materials testing systems. We enable customers to conduct comprehensive, repeatable tests to ASTM, ISO or in-house standards, measure key mechanical property analytics, keep costs under control and seamlessly integrate their testing procedures into their organization. We also build specialized testing systems for many clients to meet their specific testing needs.

     

    ADMET is currently seeking a Field Service Technician to perform on-site installation, calibration, repair and training services for our clients with the goal of ensuring proper testing system operation and enhancing customer productivity. It is important that the candidate is willing and ready to proactively and continually educate themselves on current/up to date technical trends in the materials/mechanical test space and the sectors that ADMET services. Travel up to 85% of the time required. However, we would grant a 4-day work week to allow for 40 hours per week plus 3-day weekends.

    Responsibilities

    • Travel to customer sites and provide installation, calibration, on-site repairs, preventative maintenance services, and training.
    • Follow technical procedures for ISO17025 ASTM calibrations
    • Confirm equipment is operating properly through installation, setup, and testing
    • Must be willing and able to travel extensively, and with little advance notice
    • Work as part of the ADMET team to drive profitable revenue growth and customer satisfaction
    • Responsible for timely and accurate documentation and reporting of all service-related activities
    • Provide timely and accurate feedback to management on equipment reliability and design
    • Exercise safe working practices and procedures at all times
    • Conduct training with customer’s employees to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment

    Qualifications

    Required Qualifications

    • High school diploma
    • Comfortable with hands-on work and able to exhibit a basic level of electrical and mechanical aptitude
    • Experience with equipment assembly, repair, and calibration
    • Willing and able to travel using common carrier airlines as necessary, expected to be 85% of the time.
    • May be required to wear extensive PPE/PPC depending on the customer site
    • May be required to move equipment, cases and or tools
    • Professional customer service and communication skills
    • Reliable, disciplined, and capable of working independently with little direct oversight
    • Working knowledge of Microsoft Office Suite

     

    Preferred Qualifications

    • Degree from technical or vocational school with a background in mechanical and or electrical repairs preferred
    • Familiarity with Google Business Suite desired but not required
    • Experience with hydraulic work and repairs
    • Experience with electrical work and repairs
    • Project management skills and experience
    • Multilingual (English and Spanish)
    • Ideal position for candidates with a military background

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