HR Knowledge

  • Software Business Analyst

    Job Locations US-FL-West Palm Beach
    Job ID
    2019-1368
    # of Openings
    3
    Category
    Information Technology
  • Overview

    Founded in Copenhagen, Denmark over a decade ago, our client, Exerp, is the world’s leading provider of Enterprise systems for the health & fitness industry. Through their main Software-as-a-Service ERP product, the Exerp Platform focuses exclusively on solving the specific needs of large health & fitness operators. Exerp is now used in more than 1,600 clubs globally and services over 6 million members in four continents, including 2 of the 5 largest operators in North-America.

        

    Exerp is looking for a motivated and competent Software Business Analyst to configure and implement our ERP Software-as-a-Service solution for our clients. You will work closely with our clients in North America and Exerp product team to design and configure customer solutions to address their business needs and solution requirements. Your role will have an important impact on the value realized and the success of our relationship with our clients.

     

    For the right candidate, there is a possibility of sponsoring an employment visa. 

     

    Responsibilities

    The following represents a list of essential duties and responsibilities.  Other duties may be assigned as required.

    • Build an advanced knowledge of the configuration options and capabilities of our Enterprise fitness chain management product
    • Drive the gap analysis and configuration activities during new implementation projects
      • Perform requirements analysis with the different departments of our clients (Finance, Sales, Operations, IT..) and address all gaps via “configuration” rather than “customization”
      • Produce the functional requirements to facilitate the project team’s activity
      • Be creative and proactive by proposing solutions to the client using existing system functionality
      • Help and train the client to configure solutions
      • Build strong and lasting relationships with clients based on trust
    • Support our client business
      • Provide training to our clients as needed
      • Collaborate with other internal departments to achieve customer satisfaction and resolve customer issues
      • Work with the SCRUM teams and account managers
      • Drive client’s projects as the subject matter expert
    • Support Exerp’s Commercial Team as technical consultant during pre-sales presentations

    Qualifications

    Competencies,Traits and Experience

    To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily

    • Bachelor/MS in Computer Science, Engineering or Business Administration or superior relevant work experience
    • 2-4 years of consulting experience in the Functional Area or Business Analyst, ideally with an ERP system. Previous experience of the Exerp platform or the health fitness industry would be a major advantage.
    • Excellent communication skills both written and verbally through all levels of the organization both internally and externally
    • Understanding of technical solutions, business processes and have an analytical and methodical approach to problem solving
    • Strong organizational skills with ability to multitask and prioritize deadlines in a fast-paced environment
    • Ability to travel up to 50% annually both in North-America and occasionally to our headquarters in Copenhagen

     

    Soft Skills

    The following are the soft skills we are looking for in an ideal team member:

    • Ability to work both independently and in a collaborative team environment
    • Enjoys focusing on finding solutions rather than listing problems
    • Ability to communicate complex concepts in a clear and synthetic way

    Other Skills and Abilities

    The following skills would be an advantage but are not required to start in the position:

    • Experience with billing and collection processes, simple accounting, account receivables and financial reporting
    • Experience with ERP implementation projects or systems
    • Familiarity with databases and SQL for extraction and conversion into useful business information

    More About Exerp: 

    With offices in Denmark, U.S. and Australia, we are today an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect.

     

    We got here by blending traditional Nordic values like hard work, trust, and not taking ourselves too seriously with razor-sharp professionalism, deep specialized knowledge and hard-earned experience. We believe that to work with the best, you must be the best. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions – and to apply the lessons learned along the way.

     

    We take pride in knowing that our sweat, our hard work behind the scenes, our commitment to quality and reliability gives our customers the confidence, strength and stamina they need to reach the highest levels of performance and customer satisfaction. We measure our success as a business – by the success of our customers.

     

    Visit Exerp's website for more information: http://www.exerp.com

     

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