HR Knowledge

  • Implementation Consultant

    Job Locations US-FL-West Palm Beach
    Job ID
    2018-1257
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our client, Exerp, is the world’s leading provider of Enterprise systems for the health & fitness industry. Through their main Software-as-a-Service ERP product, The Exerp Platform, Exerp has been focusing exclusively on solving the specific needs of the large health & fitness operators. Exerp is now used in more than 1,400 clubs and by over 4,500,000 members in 4 continents.

     

    Exerp is looking for a software implementation consultant to configure and implement their ERP Software-as-a-Service solution. You will work closely with clients across North-America to address their business needs and solution requirements in coordination with Exerp’s product team. Your role will have an important impact on the success of the client relationship.

    Responsibilities

    • Build an advanced knowledge of the configuration options and capabilities of our Enterprise fitness chain management product
    • Drive the Gap analysis and the configuration activities during new implementation projects
      • Perform requirements analysis with the different departments of our clients (Finance, Sales, Operations, IT..) with the support of Exerp product team and address all gaps via “configuration” rather than “customization”
      • Produce the functional requirement to facilitate the product team activity 
      • Be pro-active to propose solution to the client 
      • Help and train the client to configure the solution 
      • Build strong and lasting relationships with the clients based on trust
    • Support our clients’ day-to-day business activity
      • Provide training to our clients as needed 
      • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues
      • Assist them in rolling-out new features or new business processes
      • Work with the product team and account managers on defining the functional requirements for change requests or new major evolution of the system requested by the client
    • Support Exerp Sales team as technical consultant during pre-sales presentations

    Qualifications

    Competencies, Traits and Experience

    • Bachelors/Masters in Computer Science, Engineering or Business Administration required
    • 2-4 years of strong /professional consulting experience in the Functional Area. 
    • Excellent communication skills both written and verbally through all levels of organizations both internally and externally.
    • Understanding of technical solutions, business processes and have an analytic and methodic approach in problem solving.
    • Strong organizational skills with ability to multi task and prioritize deadlines in a fast-paced environment.
    • Knowledge of Microsoft Office, particularly Excel.
    • Ability to travel up to 60% annually both in North-America and occasionally to our headquarters in Copenhagen—this role will require you to be onsite at the client’s location depending on the needs of the project

     

    Soft Skills:

    • Ability to work both independently and in a collaborative team environment
    • Pro-active and eager to learn both independently and from experienced colleagues
    • General solid interest in IT solutions and are excited about new technologies, focusing on finding solutions rather than listing problems
    • You like to engage and educate people
    • Ability to communicate complex concepts in a clear and synthetic way
    • Ability to project yourself in the position of a client and adapt your instructions accordingly

     

    Other Skills and Abilities:

    • Knowledge or experience of the Health and Fitness industry
    • Experience with billing and collection processes, simple accounting, account receivables and financial reporting
    • Experience with ERP implementation projects or system
    • Experience writing SQL queries
    • Familiarity with databases and datasets for extraction and conversion into useful business information
    • Knowledge of HTML and SOAP web services

     

    More About Exerp:
    Exerp has had over 25% annual growth rate in the last 4 years and expects to pursue this sustainable growth in the years to come, by continuing expanding our services into the United States - North-America and Australia. We have been rewarded as the Best IT Company in Denmark by Computerworlds® Top 100, ranked 1st as Great Place to Work® “Best IT Workplace in Denmark” in 2015, and we are certified as Great Place to work in 2015, 2016 and 2017.

     

    We opened an office in West Palm Beach, Florida late 2016 to establish a base for our U.S. and North-American activities. Having already rolled out our first major client in Canada, we are now in the process of rolling out a leading operator in the U.S., as well as managing a solid pipeline among U.S. largest operators. In 2017 the company also opened an office in Sydney to support the Asia-Pacific market where we work with some of the major players in Australia.

     

    Visit Exerp's website for more information: http://www.exerp.com

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