HR Knowledge

  • HR Services Coordinator

    Job Locations US-MA-Mansfield
    Job ID
    # of Openings
    Human Resources
  • Overview

    HR Knowledge is a rapidly growing, premier provider of payroll, benefits brokerage and HR consulting services to clients throughout New England. We offer a creative, fast paced environment that is challenging, stimulating and financially rewarding to individuals who are extremely client centric, highly motivated with a strong work ethic and initiative.


    HR Knowledge is currently seeking an HR Services Coordinator to join our growing team. The HR Services Coordinator’s responsibilities will include supporting the HR Services Team, the HR Services Team Leads, and the Vice President of HR Services on an as-needed basis.


    HR Services:

    • Assists in researching client employees’ questions regarding benefits, policies, leave of absences and any other issues if and when they arise
    • Supports the HR Services team with a variety of projects
    • Performs general administrative support for HR Services team.
      • Pulls together HR Assessment materials and 1st draft report
      • Pulls together draft of employee handbooks for clients and attends the calls to assists with follow up edits
      • Put together team meeting agenda
      • Manages HR Questions inbox
      • Assists or prepares correspondence
    • Print and assemble new hire kits
    • Update/customize client forms, i.e. PEP forms and other client documents
    • Manage compliance poster updates/ordering
    • Manage folders in Sharefile and update as neede
    • Administrative Assistant to Vice President, HR Services
    • Maintain regular and punctual attendance


    Training Services:

    • Work closely with Training & Development, Practice Lead to ensure all client training details are managed and orchestrated in a timely and organized manner
    • Assist with our internal lunch and learn and breakfast and learn programs
    • Assist with the design and preparation of training materials
    • Conduct welcome calls for new training clients
    • Gather feedback from clients after each training session utilizing Survey Monkey
    • Assist Vice President, HR Services in ensuring timely billing of each phase of training project
    • Maintain J Drive to ensure updated training PPT’s are maintained
    • Keep Training Calendar up-to-date and ensure trainer and Senior HR Advisors are abreast of all scheduling changes


    • 1-2 years’ experience in HR preferred but not required.
    • The verbal communication skills to communicate with a diverse client group
    • The written communication skills to produce succinct correspondence and reports
    • Demonstrated ability to take initiative
    • Strong computer skills with proficiency in Microsoft Outlook, Word, Excel and PowerPoint and ability to learn new technology quickly and easily
    • Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
    • Reliable with a high degree of confidentiality and integrity
    • Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
    • Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
    • Works efficiently both independently and as a member of a larger team
    • Willing and flexible to help with any urgent issues that happen to arise at the firm, even if they are outside the immediate scope of the role
    • Collaborative, flexible, positive approach to working within the department and with management
    • Commitment to undertaking continued professional development
    • Ability to read and interpret documents such as employment legislation, policies, agreements operating procedures, quality control procedures, and instructions
    • Ability to speak effectively in one-on-one conversations and before groups
    • Ability to apply common sense understanding to carry out written and verbal instructions
    • Excellent communication skills with the ability to develop strong working relationships with people at all levels of the organization and excellent stakeholder management skills


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