HR Knowledge

  • HR Professional Development Trainer

    Job Locations US-MA-Mansfield
    Job ID
    2018-1237
    # of Openings
    1
    Category
    Human Resources
  • Overview

    HR Knowledge is a rapidly growing, premier provider of payroll, benefits brokerage and HR consulting services to clients throughout New England. We offer a creative, fast paced environment that is challenging, stimulating and financially rewarding to individuals who are extremely client centric, highly motivated with a strong work ethic and initiative.

     

    We are currently looking for an outgoing and experienced HR Professional Development Trainer to join are growing training team.  This person will be responsible for developing and delivering Leadership and HR/Compliance related training to our clients.  You will also perform a variety of human resource support duties while providing exceptional customer service and professional human resources training support and deliverables to internal and external clients.

    Responsibilities

    • Conducts training sessions to leaders, and/or non-leaders covering specified areas such as leadership training, HR systems training, HR/Compliance topics, refresher training, new hire orientation/onboarding trainings, etc.
    • Presents information using a variety of instructional techniques (i.e. role playing, simulations, team exercises, group discussions, webinar/video conferences, workshops, lunch & learns, and individual training sessions)
    • Partners with HR Services team on developing strong relationships with clients to identify, develop, and tailor course materials to meet client training needs
    • Research external training resources and serve as lead on client training system implementation
    • Work closely with HR Services Coordinator to ensure all client training details are managed and orchestrated in a timely and organized manner
    • Prepares training-related materials and communications for clients (i.e. handouts, manuals, presentations, videos, reference guides, etc.)
    • Conduct welcome calls for new training clients
    • Gather and evaluates feedback from clients after each training session utilizing Survey Monkey
    • Keep Training Calendar up-to-date and ensure HR Services team are abreast of all scheduling changes
    • Ensures training materials are organized and updated through the training database
    • Assist Practice Area Lead and Department Head in developing value-added content (i.e. articles, blogs, e-alerts, webinars, etc.)
    • Work with our marketing team to develop a 12-month rolling calendar of webinar-based trainings to be delivered on the open market with the goal of acquiring new clients that could benefit from HRK’s training services
    • Maintains knowledge of industry trends and employment legislation and insures client’s compliance
    • Maintains a high level of confidentiality and professionalism in daily tasks
    • Maintain regular and punctual attendance
    • Ability to drive to client sites on occasion throughout New England area
    • Manage our internal lunch and learn and breakfast and learn programs
    • Maintain J Drive to ensure updated training PPT’s are maintained
    • Assist Vice President, HR Services in ensuring timely billing of each phase of training project
    • Keeps up with developments in HR/Compliance and Leadership by reading, seminars, and professional networking groups to continuously improve training design and delivery
    • Assists with a variety of HR support functions and/or development of a variety of HR policies, procedures, and training programs to fit the needs of the clients
    • Assists HR Services team with other HR initiatives, HR Assessments, Employee Guidelines, Compensation Benchmarking, as needed
    • Performs other tasks and HR projects as required
    • Conduct “train the trainer” sessions for internal HRK staff

    Qualifications

    • At least five (5) years’ experience in related HR/Professional Development training work experience
    • At least five (5) years’ HR work experience or experience supporting HR function
    • Knowledge of Microsoft Office, particularly Excel and Word
    • Strong expert level PowerPoint skills required
    • Experience in designing, developing, providing and evaluating trainings
    • Exceptional written and oral communication skills
    • Commitment to ‘concierge level service’ and continuous improvement
    • Commitment to continual growth and understanding of the industry
    • Outstanding presentation skills
    • To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily
    • Effective leadership skills with the ability to inspire collective success
    • Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills.
    • Exhibits a high degree of confidentiality and integrity
    • Reliable
    • Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
    • Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
    • Works efficiently both independently and as a member of a larger team
    • Willing and flexible to help with any urgent issues that happen to arise at the firm, even if they are outside the immediate scope of the role

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