HR Knowledge

  • Jr. Technical Support Specialist

    Job Locations US-CT-Stamford
    Job ID
    # of Openings
    Information Technology
  • Overview

    Our client, Finn Dixon & Herling is a dynamic, client-focused business law firm providing sophisticated, cost-effective, responsive and solution-oriented representation and counsel. Their unwavering commitment to their clients has allowed them to steadily grow and attract like-minded colleagues. Simply put, their reputation is based on their people and the results they achieve for their clients.


    Finn Dixon & Herling is looking to add a Junior Tech Support Specialist, who will be responsible for providing technical assistance and support related to computer systems, smartphones, printers, A/V equipment and business applications. This person will be working closely with the Technology and Litigation Support Manager and vendors to address end-user needs and projects. This is a great opportunity for someone with dynamic communication skills who is eager to build upon their current IT knowledge.


    • Provide first level help desk support for system users (90 user environment)
    • Assist with the development, selection, installation and management of hardware, software, and other technology-based infrastructure and materials in support of the organization throughout all facets of its business and activities
    • Assist the support of network operations, hosting solutions, and help desk support for hardware (PCs, printers, smartphones, A/V equipment and network devices) and connectivity issues
    • Support cloud phone system
    • Assist remediating issues from security audits
    • Install and deploy windows updates
    • Respond to support requests either in person or over the phone
    • Write training manuals
    • Train computer users
    • Maintain daily performance of computer systems
    • Install, modify, and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Provide support for litigation productions
    • Run reports to determine the nature of malfunctions which continue to occur


    • A Bachelor’s degree in computer science or equivalent education and experience
    • 1+ years of help desk or Desktop Support experience
    • Working experience with software / hardware installation
    • Experience in Microsoft Windows based operating environment
    • Excellent verbal and written communication skills
    • Organizational and time management skills
    • Excellent problem-solving, analytical and evaluative skills
    • Knowledgeable of file, print, local rights and basic server administration
    • Knowledge of iManage or DMS systems
    • Knowledge of Aderant or practice management systems


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