HR Knowledge

  • Jr. Technical Support Specialist

    Job Locations US-CT-Stamford
    Job ID
    2018-1226
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our client, Finn Dixon & Herling is a dynamic, client-focused business law firm providing sophisticated, cost-effective, responsive and solution-oriented representation and counsel. Their unwavering commitment to their clients has allowed them to steadily grow and attract like-minded colleagues. Simply put, their reputation is based on their people and the results they achieve for their clients.

     

    Finn Dixon & Herling is looking to add a Junior Tech Support Specialist, who will be responsible for providing technical assistance and support related to computer systems, smartphones, printers, A/V equipment and business applications. This person will be working closely with the Technology and Litigation Support Manager and vendors to address end-user needs and projects. This is a great opportunity for someone with dynamic communication skills who is eager to build upon their current IT knowledge.

    Responsibilities

    • Provide first level help desk support for system users (90 user environment)
    • Assist with the development, selection, installation and management of hardware, software, and other technology-based infrastructure and materials in support of the organization throughout all facets of its business and activities
    • Assist the support of network operations, hosting solutions, and help desk support for hardware (PCs, printers, smartphones, A/V equipment and network devices) and connectivity issues
    • Support cloud phone system
    • Assist remediating issues from security audits
    • Install and deploy windows updates
    • Respond to support requests either in person or over the phone
    • Write training manuals
    • Train computer users
    • Maintain daily performance of computer systems
    • Install, modify, and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Provide support for litigation productions
    • Run reports to determine the nature of malfunctions which continue to occur

    Qualifications

    • A Bachelor’s degree in computer science or equivalent education and experience
    • 1+ years of help desk or Desktop Support experience
    • Working experience with software / hardware installation
    • Experience in Microsoft Windows based operating environment
    • Excellent verbal and written communication skills
    • Organizational and time management skills
    • Excellent problem-solving, analytical and evaluative skills
    • Knowledgeable of file, print, local rights and basic server administration
    • Knowledge of iManage or DMS systems
    • Knowledge of Aderant or practice management systems

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed