HR Knowledge

Client Services Coordinator

Job Locations US-MA-Mansfield
Job ID
2018-1194
# of Openings
2
Category
Administrative/Clerical

Overview

HR Knowledge is a rapidly growing, premier provider of payroll, benefits brokerage and HR consulting services to clients throughout New England. We offer a creative, fast paced environment that is challenging, stimulating and financially rewarding to individuals who are extremely client centric, highly motivated with a strong work ethic and initiative.  The Client Services Coordinator is responsible for supporting the Client Services Team.

Responsibilities

  • Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs
  • Prepares client new hire kits
  • Maintains the electronic files for our clients on the firm’s internal hard-drive, updating it on an ongoing basis
  • Assists in the review of client payroll reports
  • Performs data entry and maintenance of all client employee information into ADP payroll systems
  • Inputs benefit administration data on carriers’ websites
  • Responds to external employees’ questions regarding benefits, policies, and any other issues if and when they arise
  • Answers client telephone calls and greets clients
  • Processes client paperwork
  • Enter work into internal tracking system
  • Utilize internal tracking system to retrieve work in priority order
  • Completes monthly, quarterly, and annual HR reports as is requested
  • Prepares various benefits, payroll, and other reports, as requested
  • Performs general administrative support for all departments as needed
  • Works on special projects around the firm as is needed.
  • Other duties assigned on an as needed basis

Qualifications

  • Must have strong administrative skills, excellent organizational skills, and a keen attention to detail
  • Developed computer skills with proficiency in Microsoft Word and Excel
  • Must be willing to learn, have strong initiative, and a drive for success
  • Works efficiently both independently and as a member of a larger team
  • Personable, a good listener, and able to effectively communicate with all staff and client types through both verbal and written means
  • Thrives in a fast-moving environment and is skilled at balancing multiple duties and conflicting deadlines.
  • Exhibits a high degree of confidentiality and integrity
  • Reliable and meets all required deadlines
  • Willing and flexible to help with any urgent issues that happen to arise at HR Knowledge, even if they fall outside the immediate scope of the Client Support Coordinators usual daily role at the firm

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